Frequently asked questions

Answers at a glance

Can’t find what you need? Try the search below or contact us—real humans reply.

How do I install Dreamilia?

+
Download the latest release and drag Dreamilia.app into Applications. See docs → Installation.

What are the system requirements?

+
macOS 13.5+, 100MB disk space, Intel or Apple Silicon, and ~2GB RAM recommended.

Can I exclude folders from backups?

+
Yes—add patterns in Project → Settings → Exclusions. Common ignores like node_modules are supported.

Does Dreamilia work with Git?

+
Yes. You can trigger backups on commit/tag via Shortcuts or hooks, and annotate snapshots with commit metadata.

Which clouds are supported?

+
iCloud, Dropbox, Google Drive, and OneDrive at launch. Backblaze B2/S3 are planned.

Can I restore a single file?

+
Absolutely. Use selective restore from any snapshot and preview differences before confirming.

How does pricing work?

+
Start free. Upgrade to a one‑time Pro license or choose a monthly subscription. See Pricing.

Do you offer refunds?

+
Yes—14‑day no‑questions‑asked refunds on one‑time Pro purchases. Email support with your order email.

Non‑profit or student discounts?

+
Yes. We offer 30% off for verified non‑profits and students. Contact support.

Do you collect telemetry?

+
No—privacy‑first. We do not collect analytics. Optional, redacted crash reports help fix bugs.

Is my data encrypted?

+
Yes. AES‑256 at rest, TLS in transit, and a zero‑knowledge architecture. Keys are generated and stored locally.

Can you access my backups?

+
No. Backups are encrypted client‑side before any optional cloud sync. We can’t read your data.

Backups feel slow—what can I do?

+
Exclude large caches and build outputs, enable schedules during idle hours, and ensure your backup disk is SSD‑class.

Sync conflicts—how are they handled?

+
Conflicts use a safe default policy (last‑writer wins) and preserve both snapshots so you can compare and merge.

The app can’t access a folder.

+
macOS may require permissions. Re‑add the folder and grant Full Disk Access in System Settings if prompted.

Still stuck?

Send us a note with details and we’ll help you get back on track quickly.